Telehealth Service Analysis

The public Telehealth Services Analysis provides important information about the utilization of telehealth services and payments made for telehealth services in Colorado. The analysis includes all public and private health insurance payers submitting data to the Colorado All Payer Claims Database (CO APCD), which represents the majority of covered lives (70% of medically insured) in the state. This analysis includes claims data for the following calendar years: 2019 through 2023.

This analysis tracks telehealth based largely on Governor Jared Polis’ expanded definition in Colorado statute (C.R.S. § 10-16-123(4)(e)(I)).

The intent of this analysis is to provide information related to the use of telehealth services across the state prior to, during, and after the onset of the COVID-19 pandemic.

Considerations

• This analysis includes the majority of insured lives in Colorado, but does not include all self-insured employer covered lives, or federal health insurance programs such as the Veterans Administration, Tricare, and Indian Health Services.
• When viewing the data by provider type, Federally Qualified Health Center and Rural Health Clinic information is lower than expected because the analysis only captures visits when they are billed under their facility taxonomy and does not capture providers billing under a different taxonomy code (i.e. primary care).
• This analysis includes visits paid for through fee-for-service only, and do not include any supplemental payments or visits/payments that occurred through Alternative Payment Models.