The Ask the Analyst series is a deep dive into the data by those most familiar with the CO APCD – the analysts themselves. We’ll hear about their experiences with recent analyses and answer any pressing questions that come up. Have a question for the CIVHC Analyst Team? Email it to

Analyst Name: Emma Anderson, MA, Health Care Reporting Analyst

Featured Project: Telehealth Services Analysis

1.) What were your first steps when beginning this analysis?
Since this was an already existing report, the first steps this year were to determine what gaps in information our audience may be interested in that was not addressed last time around and what user-experience functionality may be able to be improved.  Once this feedback was gathered and discussed by the team, mockups to improve the Tableau report design were created.

2.) Were there specific considerations you needed to consider based on the data?
This year, we wanted to include more information regarding member demographics as related to telehealth cost and utilization. We needed to carefully consider what age, race, and sex breakdowns and telehealth metrics would be valuable to see from the audience’s point of view.


3.) What challenges did you encounter while performing the analysis? How did you overcome them?
The biggest challenge was making sure the audience would have a clear understanding of the metrics we portray throughout the report – utilization rate, cost per person per year, etc. To assist with a general audience’s understanding of this data, we added information icons and instructions throughout the report, so users could read helpful explanations in real time as they dig into the data.

Telehealth Services Analysis Overview

4.) Without delving into results, did anything surprise you about this analysis or the process of executing it?
As the inclusion of demographic breakdowns of telehealth services cost and utilization are completely new this year, this was a particularly interesting set of data to delve into. While the results may not be surprising, necessarily, this is one of the first public reports that CIVHC has created that includes this information and hopefully will be an example of expanded reporting abilities to come for a variety of other reports.

5.) What did you learn while performing this analysis?
Never assume a general audience member will have familiarity with the data and metrics within the report. Simplify where possible, and where it is not, take extra time to make sure there is clear, concise language to explain.