Center for Improving Value in Health Care
Jul 10, 2015 | 0 comments | Posted by Global Administrator
Health Reform, Payment Reform, Delivery System Redesign
Originally featured on WantHealthcareLLC.com.
I have the opportunity to speak to a number of provider groups in the course of my work, and many recently have asked about the big picture of how care is changing. Here are some of my answers:
These five trends mirror what has happened in other industries over the past couple of decades. Sellers get larger and more comprehensive to relieve the consumer of the burden of putting together a satisfying experience on their own. Buyers get more discriminating as sellers put together more satisfying products through customization. As what sellers offer gets more satisfying, our tolerance for less-than-satisfying services and experiences goes down. Such is the endless cycle of improvement that free markets foster.
The upshot of this is that it is no longer enough to offer services; those services have to be fine-tuned to the potential customer, offered at times and places convenient to that customer, and then executed expertly to produce a good outcome at a good price, within a good patient experience.
About the Author: Dr. Jay Want is CIVHC's Chief Medical Officer. Contact him at email@example.com.
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